Fair Wear and Tear Guide

Appraising your vehicle:

  • Appraise your vehicle a few weeks before its due to be returned to allow time to carry out any repairs that maybe required.
  • Be honest, ask someone for a second opinion. 
  • Do so in good light, doing so in poor light can lead to things being missed. 
  • Always best to appraise the car once in a clean condition.
  • Inspect and check all controls, lights and equipment.
  • Check all tyres including any spare tyre to ensure not damaged.
  • Check the funders alloy damage charges, they can often be a fixed cost and less than getting them repaired. 

Common Problems:

  • Stains, rips, tears and burns on seat.
  • Scratched or scuffed paintwork.
  • Chips and dents on the bodywork.
  • Damage to wheels and trims.
  • Scratches over 25mm (relative to the vehicle's age and mileage).
  • Scratches under 25mm (where the primer and bare metal is showing).
  • Accident damage and dents.
  • Missing sets of keys.

End of your lease agreement

At the end of your lease agreement if the vehicle is being returned to the funder ( e.g Contract Hire & Finanace Lease) it's condition needs to be to the standard as outlined in the BVRLA and finance company’s fair wear and tear guidelines.

A representative from the finance provider will collect your vehicle and check its overall condition. All damage will be recorded, and in the event that the vehicle is returned in poorer condition than ‘fair wear and tear’ allows, you may be charged.

The fair wear and tear guide is produced by the British Vehicle Rental and Leasing Association (BVRLA) and offers an industry-standard description of acceptable levels of fair wear and tear. We recommend that you read this information both at the start and again towards the end of your car lease. 

For more information from the BVRLA please see here BVRLA

Each finance company also produces its own set of fair wear and tear guidelines which we also recommend you read, below is some main points to consider. 

Ensure:

  • Your vehicle has been maintained according to manufacturer standards.
  • Electronic features are working correctly.
  • You have a full set of keys and documentation.
  • The interior is in good condition.
  • The exterior has only minor surface damage.

Get in Touch

With hundreds of brand-new fuel-powered and electric vans in stock, you'll have plenty of options to choose from our range of every make and model.

Contact Us

Who We Are

We’re not your standard van dealer. Offering brand new vans, we’re here to change the way you make your purchase. Simple, Convenient, On time and at the best possible price.

About Us

Vanaways Reviews

   
Lynne S

Lynne S

04 March 2026

"First time using Vansaway! I was in a bit of a panic as my van broke down and I was unable to fix it. My van is my livihood, so I looked into leasing and contract. I wish I done it sooner. I spoke to Jonathan as my first point of contact. I couldn't have got any luckier having him as my support. He was absolutely fantastic, he went above and beyond to help me. He was easy to contact and would always reply when I had any concerns or questions. His knowledge on all vehicles was impeccable, which made things easier. He listened to what I wanted and needed and explained everything thoroughly help me making the right choice in plan and kept in touch throughout the entire process! He knew I was in desperate need of a van and he did not disappoint and kept his word and I was able to get my new van delivered as soon as possible. Enjoying the drive. Its great about the perks involved in having a contract hire as well! Thank you so much for everything! Highly recommend, vans are just not how they use to be, so its great to have a brand new van along with the support of any engine faults things like that. A huge stress off my shoulders being sole trader."

Steve Brown

Steve Brown

22 May 2026

"From start to finish vanaways uk nailed it love my new van from Jack selling me it to Ellie looking after my every wish perfectly done am so pleased will definitely use them again"

Lisa Partington

Lisa Partington

29 May 2026

"We cannot fault the service we have received from everyone we have dealt with at Vanaways and will definitely by contacting you again when we come to replace our next vehicle……. On the whole, Customer service, these days, I have found to be quite disappointing and frustrating – I wish more companies showed the care and attention to detail that you guys have shown… you have restored my faith in Vehicle sales teams!! I would not hesitate in recommending you and wish all of our suppliers were are easy to deal with as you have been!! Thankyou especially to Shina and Sophie...."

John Owens

John Owens

14 April 2026

"Fantastic service from start to finish. This is the second vehicle we have had from Liam.Liam took the time to listen to the vehicle that I wanted, sourced exactly what I wanted. Within 2 weeks the right vehicle was sourced and delivered Joe was amazing kept me up to date with the progress, the van was delivered this morning early. highly recommend these guys for vehicles Thank you both"

Lindsay Wilson

Lindsay Wilson

01 July 2026

"VWS Limited recently leased three vans through Vanaways, and we could not fault the service we received. Rod in Sales and Ash in Delivery were both extremely professional, knowledgeable, and helpful throughout the entire process. They made every aspect of arranging the leases straightforward and kept us informed every step of the way. We are delighted with our new vehicles and would have no hesitation in recommending Vanaways to anyone looking for a professional, efficient, and customer-focused vehicle leasing service. Lindsay Wilson Managing Director VWS Limited"

4.8 out of 5 from 505 reviews

Subscribe to Our Newsletter

Stay updated on the latest van deals, exclusive offers, tips and guides. Subscribe to the Vanaways newsletter for all things van life, straight to your inbox.

Back to top